911 Operator needs to be fired for telling rape victim to "quit crying"
A 911 dispatcher is under fire after she reportedly expressed zero sympathy to a recent rape victim, coldly telling the caller to "quit crying." Can you believe that?!
Apparently, the incident occurred just after 4 a.m. last Sunday. An unidentified woman was staying with a friend at a house just off the Ohio State University campus when a stranger woke up her up, holding her at gunpoint and forcing her to perform sex acts. The unidentified victim, left obviously shaken, called police immediately after the horrifying ordeal. But the response she got from the operator was not what was she was expecting.
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According to ABC News, the woman told the dispatcher the attacker had broken into a house full of sorority girls and left after assaulting her, stealing cash, and an iPhone. She wasn't sure of her friend's exact address and asked if the dispatcher could locate her, the operator emotionlessly responded, "No. We can't. That's why I need to know where you are." Rude but not awful, right? But just wait--it gets so much worse.
At some point, the caller breaks down into tears and the dispatcher tells her to "quit crying" so she can get information. Then, when the caller admits to not knowing where the attacker entered the house from, the dispatch callously told her, "Well, they're not going to be able to find him with the information that you've given." SERIOUSLY? What is wrong with this person?
The victim then became (understandably) even more upset, breaking down on the phone and accusing the operator of having no sympathy. Can anyone really blame her for feeling that way? I know that emergency responders have an incredibly difficult job and that part of it is to keep the callers calm in order to get the necessary information to help them. But it's not like this woman was acting for a therapy session! She just wanted a little more sympathy. And after listening to the call, I think anyone would agree that this operator could've chosen her words better and reacted more kindly to a woman who has just been violated so terribly and is probably traumatized.
The police have since identified and arrested 30-year-old Michael Callaghan as her attacker. A 911 supervisor is now reportedly reviewing the call, but says the dispatcher will not be reprimanded as the victim was helped and the suspect was charged.
Jeez ... all I can say is I hope that this operator's supervisors do, at the very least, take some time to talk to her and point out what she could've done differently. Chances are victims calling 911 are already going through enough. They shouldn't have to deal with a bad attitude from the people who are supposed to be helping them.
Image via Thinkstock
Do you think this 911 operator should be reprimanded?